Privacy Policy

1. Information submitted through the website

The public website is intended for initial business inquiries. If you use the enquiry form, we collect the information you choose to provide, such as your name, company, email address, phone or WhatsApp number, country or region, product interest, project stage and message content.

2. No public technical-file upload

This website does not provide a public file-upload function and is not intended to receive or store customer drawings, proprietary specifications or other confidential technical files. Please do not submit confidential drawings or proprietary technical information through the public website unless appropriate confidentiality arrangements are in place. When detailed documents are needed, they should be exchanged through email, an enterprise file-sharing service or another controlled channel agreed with TJNE.

3. How we use contact information

Information submitted through the website is used to respond to your inquiry, coordinate technical or commercial communication, prepare proposals when requested, support delivery or after-sales communication, and maintain ordinary business records related to the inquiry.

4. Analytics, cookies and technical data

TJNE Global does not currently use Google Analytics, advertising trackers or behavioral analytics tools on this public website. We do not intentionally set analytics or advertising cookies. The website hosting and security infrastructure may process limited technical data, such as IP address, browser information and request logs, as part of normal website delivery, security and abuse prevention.

5. Service providers and information sharing

TJNE does not sell personal information. Limited information may be processed by service providers that support website hosting, security or email delivery, or shared internally with relevant TJNE teams when necessary to respond to an inquiry or support a project. Information may also be disclosed where required by applicable law.

6. Data retention

Messages received through the website or by email may be retained in business email systems and related business records for a reasonable period based on the nature of the inquiry, project follow-up, contractual needs, compliance requirements and ordinary record-keeping practices.

7. Data security

TJNE uses reasonable administrative and technical measures for business communications and records. However, public web forms and email are not appropriate channels for highly sensitive or confidential technical information unless suitable protection has been arranged.

8. International communication

TJNE is based in China and works with international customers. Business contact information may therefore be processed in China and, where relevant, by service providers supporting website or email operations in other jurisdictions, subject to their applicable safeguards and terms.

9. Third-party links

This website may contain links to third-party platforms or external resources. TJNE does not control and is not responsible for the content or privacy practices of those third-party websites.

10. Contact

For privacy questions relating to this website, please contact sales@tjneglobal.com.